Terms and Conditions
Effective from 01.01.2019
You should read and understand there Terms of Service before you place an order.
Web Store
Company Necuno Solutions Oy (Business ID 2938261-2) sells products to private persons globally. All prices shown include VAT. We reserve the right to price and delivery cost changes. You should read and understand there Terms of Service before you place an order.
Placing an order
You can order products in the web store by placing products in the shopping basket and paying for them in the web store’s checkout. All customer information is handled confidentially. The contact information given when placing the order is not used for anything else but delivery of the order and for resolving issues with the order. When ordering from our web store you are expected to have acquainted yourself and committed yourself to the terms and conditions valid at the time of purchase. Each order submitted constitutes an offer to purchase products from us. Orders are subject to our acceptance and we may, at our discretion, refuse to accept your order, including where:
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orders cannot be processed due to an error in information you have provided to us;
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there is an error on our site relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on our site; or
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the products that you have ordered are no longer available through our site or in your country.
Paying for your order
The payment service between vendors and consumers is offered by PayPal in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. All data transfer and money transactions are SSL secured.
Payment options
Card payments in our web store are provided by PayPal. During the transaction, all card information will be handled through a secure connection. Card numbers are not recorded Necuno Solutions Ltd. or the web store’s systems; the card data is processed by the technical service provider.
Refunds
If the hardware product you have purchased from Necuno Solutions is defective or otherwise damaged when you receive it, or does not correspond to the description on our site, you will be entitled to a remedy in accordance with applicable law.
Delivery and costs
The delivery costs are covered by us and included in the price. Shipping and handling charges, if applicable, will depend on the value of your order and the country to which the product is being shipped. Any customs duties or tariffs that may be imposed on the deliveries will be paid by you. Any delivery dates provided to you in connection with your order are estimates. Although we aim to provide you with as accurate estimates as possible, we cannot promise that they are accurate.
Terms for product exchanges and returns
You have a legal right according to the consumer protection law of Finland to exchange products or return your order within 14 days of receiving the order. The right of return is only applicable to unused, re-sellable products in their original packing. When returning an order, please attach your customer number / name and contact information as well as your bank account number for money refunds. Return your order to: Necuno Solutions Oy Helsinki 00560, Finland c/o Electria, Necuno Solutions Hämeentie 135 A
If you wish to return products after the inspection period is over, please notify the web store directly about a return.
Problem situations In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, you are required to notify the relevant party or parties stated in the terms and conditions within 14 days. If the order has been damaged during delivery, a complaint must be filed with the carrier company immediately.